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How Return Well works

Return Well connects you with a network of verified UK clinicians — Occupational Therapists, Psychologists, OH Nurses, Physiotherapists and Case Managers — who conduct remote workplace assessments and deliver structured return-to-work reports. Fully managed, from referral to report.

The process

Four steps, fully managed

From submission to report delivery, most cases complete within 10–15 working days.

01

Submit a referral

Complete a structured online intake form — takes around 10 minutes. Describe the employee's role, reason for absence, and confirm their consent to be contacted.

02

A verified clinician accepts

Return Well broadcasts the case to eligible, verified clinicians with the right specialism. You're notified when one accepts, typically the same day. They then contact the employee directly.

03

Assessment is conducted

The clinician conducts a comprehensive telephone or video assessment with the employee, covering their health, role demands, and barriers to returning to work.

04

You receive a clear report

A structured report with specific return-to-work recommendations is delivered to your secure portal within 2–3 working days of the assessment.

Before you begin

What to have ready

Submitting a referral takes around 10 minutes. You'll need a few basic details about the employee and their absence — nothing clinical, just enough for the assigned clinician to prepare.

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Information checklist

    Employee's full name and job title
    Reason for absence or referral (a brief description is fine)
    How long the employee has been absent
    Line manager's name and contact details
    Confirmation that the employee has consented to be contacted