ReturnWell

Privacy policy

Last updated: April 2026

At Return Well, we help employers support employees returning to work through occupational therapy assessments. We are committed to handling personal data responsibly and in line with UK GDPR and guidance from the Information Commissioner's Office.

1. What information we collect

When an employer refers an employee to us, we may collect:

  • Personal details (name, contact information)
  • Employment information (role, workplace context)
  • Health information relevant to the assessment

Health information is treated as special category data under UK GDPR.

2. How we use this information

We use this information to:

  • Arrange and deliver return-to-work assessments
  • Match employees with an appropriate qualified clinician (the “Practitioner”)
  • Produce reports with recommendations for employers

3. Lawful basis for processing

We process personal data under:

  • Legitimate interests (to provide services to employer clients)
  • Occupational health purposes under UK GDPR (for health-related assessments)

Employers are responsible for ensuring employees are informed about the referral and understand how their data will be used.

4. Consent and employee awareness

As part of the assessment process:

  • Employees will be informed about how their information is used
  • Explicit consent will be obtained where required before assessments proceed
  • Employees can choose not to proceed with an assessment

5. Who we share information with

We only share information where necessary:

  • With the Practitioner carrying out the assessment
  • With the referring employer (limited to relevant findings and recommendations)

We do not sell or share data for marketing purposes.

6. Our role

Return Well coordinates the service and provides the platform. Practitioners are independent qualified clinicians responsible for their assessments and opinions.

7. Data security

We take appropriate technical and organisational measures to protect data, including restricting access to authorised individuals only.

8. Data retention

We retain data only for as long as necessary to:

  • Deliver our services
  • Meet legal and regulatory requirements

9. Your rights

Individuals have the right to:

  • Access their personal data
  • Request corrections
  • Request deletion (where applicable)
  • Object to or restrict processing

10. Contact

For any data protection queries, contact: support@returnwell.co.uk