The process
A clear, managed process from day one
From your first referral to a delivered report, ReturnWell handles the entire assessment process — matching you with a verified OT, managing the case, and delivering a clear recommendation.
You submit a referral
ReturnWell's team reviews your case for completeness, then broadcasts it to eligible, verified OTs.
What you do
- Complete a structured online intake form
- Describe the employee's role, absence, and your concerns
- Confirm the employee's consent to be contacted
- Choose urgency level — standard or expedited
A verified OT accepts
The OT contacts the employee directly to introduce themselves and confirm availability.
What you do
- You'll be notified when an OT accepts the case
- Review the OT's profile and credentials in your portal
Assessment is conducted
The OT conducts a comprehensive telephone or video assessment with the employee, covering their health, role demands, and barriers to return.
What you do
- Respond to any queries from the OT via your portal
- Optionally provide additional context or documents
You receive a clear report
The case is marked complete. All documentation is stored securely and available for audit purposes.
What you do
- Review the report in your secure portal
- Download or share with HR and line managers
- Follow the return-to-work recommendations
- Request a follow-up if needed
What to expect
A ReturnWell assessment is designed to be straightforward for both you and your employee.
As the employer
- A single portal to submit and track all cases
- Email notifications at every key milestone
- A structured, professional report with clear recommendations
- Full audit trail for HR and legal purposes
- Confidentiality maintained — you receive the report, not the full assessment notes
For the employee
- An initial contact from the OT explaining the process
- A telephone or video assessment at a time that suits them
- A safe, confidential conversation focused on their wellbeing
- No obligation to return before they are ready — the OT is independent
- A copy of the report if they request it
FAQ
Common questions
How long does the whole process take?
From submission to report delivery, most cases complete within 10–15 working days. Urgent cases are typically completed within 5–7 working days.
What's included in the report?
The report includes a clinical summary, assessment of the employee's fitness for work, specific return-to-work recommendations (e.g. phased return, adjusted duties, reasonable adjustments), and any relevant clinical observations. It does not include confidential clinical notes.
Does the employee have to consent?
Yes. Employee consent is required before a case can proceed. This is confirmed during the intake process. The OT will also confirm consent again at the start of the assessment.
Is the OT independent?
Yes. All OTs on the ReturnWell platform operate as independent practitioners. They are not employed by you and have no obligation to recommend return to work — their role is to provide an objective clinical assessment.
What if I need more than one assessment?
You can submit multiple cases at any time. Volume pricing is available for organisations that regularly refer employees — contact us to discuss.
Can the employee see the report?
The report is delivered to you as the referrer. Employees may request a copy directly under data protection legislation. ReturnWell recommends discussing the report's contents with the employee as part of a return-to-work meeting.
Ready to submit your first case?
It takes about 10 minutes to complete the intake form. No subscription needed — pay per assessment.