Frequently asked questions
Everything you need to know about how Return Well works.
Pricing & getting started
The £425 assessment is typically used for early intervention, when an employee is still in work or starting to struggle.
The £495 assessment is more in-depth and is designed for return-to-work situations, where a structured plan is needed to support a safe and sustainable return.
The £695 assessmentis for more complex situations: long or repeated absence, several health conditions, a return that hasn't held, or where a more detailed clinical opinion is needed.
We also offer a £795 Neurodiversity Workplace Assessment, which you choose directly: an occupational therapist assesses how a neurodivergent employee works best and recommends practical adjustments, with or without a diagnosis.
These are the total prices: Return Well does not charge VAT.
If you're unsure, we're happy to guide you.
The £495 assessment is more in-depth and is designed for return-to-work situations, where a structured plan is needed to support a safe and sustainable return.
The £695 assessmentis for more complex situations: long or repeated absence, several health conditions, a return that hasn't held, or where a more detailed clinical opinion is needed.
We also offer a £795 Neurodiversity Workplace Assessment, which you choose directly: an occupational therapist assesses how a neurodivergent employee works best and recommends practical adjustments, with or without a diagnosis.
These are the total prices: Return Well does not charge VAT.
If you're unsure, we're happy to guide you.
No. There are no contracts or setup fees. You can submit referrals as and when you need support.
The initial fee covers the assessment and report. Any additional support (such as follow-up meetings or further reports) is agreed separately and charged based on the level of input required.
Simply submit a referral via the portal. If you'd prefer to talk it through first, you can get in touch and we'll guide you.
The assessment process
Once a referral is submitted:
- We select the clinician for the case, usually within 1 working day
- The assessment usually takes place within 5 working days of submission
Usually within 5 working days of the assessment. That includes Return Well's check of the report and your employee's review before it's released to you.
Each assessment includes:
- A remote consultation with the employee
- Review of their role and current challenges
- Work-focused analysis
- A written report with clear, practical recommendations
Reports are clear and structured, typically including:
- Summary of the situation
- Work-related impact
- Practical, actionable recommendations
- Return-to-work guidance (if applicable)
All assessments are delivered remotely by video or telephone. This allows for faster access and greater flexibility, without compromising quality.
Yes. Our remote model allows us to support employers across the UK.
We support a range of workplace situations, including:
- Mental health absence: stress, anxiety, depression, burnout
- MSK and physical conditions affecting work
- Long-term sickness absence and phased return
- Occupational health and fitness for work decisions
- Workplace adjustments and complex case management
Yes. Many employers use Return Well alongside existing services to access faster, more flexible support when needed.
Employee involvement & confidentiality
Yes. The assessment is carried out with the employee's consent and cooperation. We recommend that employers explain the purpose of the referral clearly to support engagement.
If we are unable to make contact with the employee after reasonable attempts, we will inform you promptly. In these cases:
We will also advise on next steps where appropriate.
- The assessment will not be completed
- A summary of contact attempts will be provided
- 60% of the fee applies to cover the work done, and we refund the rest
We will also advise on next steps where appropriate.
Return Well checks every report first. The employee then reviews it and can ask for factual corrections before consenting to its release to you. The report focuses on work: what the employee can manage and what will help. Personal clinical details shared in confidence aren't included.
Return Well can't release a report without the employee's consent. If they decline, we'll tell you that the assessment took place and that release was declined. The full fee still applies, because the assessment and report have been completed. This is set out in section 7 of our terms.
All information is handled securely and in line with UK GDPR requirements. Data is stored safely, with access restricted to relevant parties only.
Quality & compliance
Yes. Every assessment is carried out by an independent clinician registered with the relevant UK statutory regulator, such as the HCPC or NMC, or an accredited register such as the BABCP. We check each clinician's registration and professional indemnity insurance before they can take a case, and require relevant workplace or clinical experience for their profession.
We work with experienced clinicians who meet our requirements for professional registration, experience and report quality. Return Well also checks every report before it is released, and we monitor feedback and performance to keep standards consistently high.