For employees

If you've been referred for support, it's completely normal to have questions.

This page explains what the referral means, what to expect, and where you can access additional support if needed.

What to expect — read before your assessment

A one-page A4 explainer covering what happens at your assessment, who you'll speak to, and the consent step that lets you choose whether your report is shared with your employer.

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What to expect

What a referral means

Being referred for support is a positive step. It does not mean you've done anything wrong, and it is not part of a disciplinary process. The purpose is to understand what may be affecting you at work and identify practical ways to support you.

You will speak with a qualified UK clinician

This is usually a phone or video conversation at a time that works for you. You can explain what you are experiencing, talk about how work is affecting you, and share what you feel would help.

The focus is on your work

There are no right or wrong answers. The conversation is focused on what you are finding difficult at work, what you are able to manage, and what adjustments or support may help.

Your privacy is respected

The report focuses on how your health affects your ability to work. It will describe the impact on your role and outline practical recommendations. It will not include unnecessary personal or medical detail.

A practical plan is agreed

The outcome may include adjustments to workload or hours, a phased return-to-work plan, or changes to how your role is structured. The aim is to make your work more manageable and sustainable.

Additional support