Supporting a Safe Return to Work After Burnout
The Situation
Mark, a senior care assistant in a residential care home, had been off work for five weeks due to anxiety and burnout. In the lead-up to his absence, he had been working increased hours to cover staffing gaps, leading to fatigue, poor sleep, and difficulty coping with the demands of his role. His manager needed to support a safe return to work — without risking further absence or impacting resident care.
The Challenge
- Mark was not yet able to return to full duties
- There was a risk of relapse if he returned too quickly
- Staffing levels needed to be maintained safely
- Managers were unsure what adjustments would be effective
Our Approach
An occupational therapist carried out a remote, work-focused assessment. This focused on how Mark's symptoms were affecting his day-to-day role, which tasks and situations were most challenging, his current capacity and confidence to return, and the demands of his shift patterns and workload.
What We Recommended
Phased Return
Gradual increase in hours over 4 weeks, starting with shorter shifts and fewer days.
Modified Duties
Temporary reduction in high-pressure tasks, with a focus on lower-intensity responsibilities initially.
Shift Adjustments
Avoiding consecutive long shifts and ensuring adequate recovery time between shifts.
Manager Support
Regular check-ins to review progress, flexibility to adjust the plan if needed, and clear expectations around workload.
The Outcome
- Mark returned to work successfully within four weeks
- No further absence following his return
- Confidence and performance improved steadily
- Safe staffing levels were maintained throughout
- Management reported that having clear, practical recommendations removed uncertainty and made the process easier to manage
“Having clear, practical recommendations removed uncertainty and made the whole process easier to manage. Return Well gave us the confidence to support Mark properly without disrupting our care operations.”
Care Home Manager, anonymised
Key Takeaway
A structured, early intervention reduced the risk of prolonged absence and supported a safe, sustainable return to work.
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